Attends and assists in the coordination of all casino promotions and special events.Maintains knowledge of all casino promotions and events.Resolves guest disputes and complaints to the satisfaction of the guest and company.Makes decisions regarding complimentary offers based on consideration of recorded play and player profitability.Be visible and available on the casino floor in order to meet and greet guests during individual visits as well as during exclusive events.Utilizes rewards programs, casino amenities, promotions, partnerships, and off-site events to drive incremental revenue and maximize loyalty.Develops and maintains relationships with high-end guests through personal contact by phone/text/email and in-person with the goal of maximizing gaming revenue.
